Information for Patients

Patients who are referred for a first outpatient consultant-led appointment are able to choose which consultant team they’d like to see as long as it is a clinically appropriate option for their referral. Consultants are listed against One Health clinics on the NHS-e-Referral website.

As an NHS patient referred by your GP, all the treatment you receive at One Health is free.

If physiotherapy is indicated after your operation this will be arranged for you.

Although your operation will be performed in one of our regional centres, out-patient physiotherapy need not necessarily be at the hospital where you had your procedure. We have a close relationship with a large number of physiotherapists in a number of local areas and we can organise your physiotherapy with one of these units.

We normally liaise directly with the physiotherapist you have chosen to see and pass on your medical details so that your treatment can be optimised.

How can patients be referred to One Health Group through NHS e-Referral? Visit your GP and decide together that you need an appointment with a Consultant. Discuss your preferences with your GP eg would you like to see a particular consultant or clinic nearer to home? If you choose One Health Group, your GP will guide you through the process using NHS e- Referral.

Referral can be made by your GP to our DIRECTLY BOOKABLE SERVICE via the Electronic Referral System (ERS) – enabling you to choose the date, and location of your appointment before you even leave your GP practice.

We guarantee to offer you a prompt appointment on receiving your referral – it’s as simple as that.

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You will be invited to attend an outpatient clinic where you will meet the Consultant who will manage your care. This will give you an opportunity to ask any questions that may be concerning you and to discuss in more detail what you should expect before during and after your operation if applicable. Your Consultant will also use this opportunity to undertake any further diagnostic tests that they may feel are necessary.

If you are a candidate for an operation (e.g. knee replacement) our Hospital partners may also invite you to come up to the Hospital for a pre-assessment a week or two prior to the procedure taking place.

The purpose of the pre-assessment is to ensure that there are no conditions you have that would prevent us proceeding with surgery (e.g. urine infections). The nurse will take all the tests that are necessary and also give them the opportunity to discuss the finer points and practicalities of your stay in Hospital. Most patients find this useful.

Both our Consultants and our Hospital partners take Hospital acquired infection very seriously and take active measures to prevent it. This includes MRSA but other infections are also possible and we take active steps to prevent them. One of these steps is to screen patients coming into Hospital for MRSA, i.e. to see if you have MRSA on your skin, nose etc prior to coming into Hospital. If we find that you do we may need to postpone your operation and give you treatment to eradicate it. We hope you agree that this is a sensible policy to try to minimise any occurrence of MRSA at the Hospital you have chosen.