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Clinical Services Administrator

131 Psalter Lane, Sheffield, S11 8UX

£27,040 per annum + benefits

Full-time Monday-Friday, Westfield Health scheme, in-house well-being incentives


To provide administrative support to a group of Orthopaedic, Spinal, General, and Gynaecological Consultants, working flexibly with other administrative employees within the team. The post holder will be required to take responsibility for specific duties under direction from their individual Manager.

The team plans, manages and co-ordinates all Consultants diaries, booking clinics, booking theatres, making appointments etc. The team is the first point of contact for all patients and are on hand to offer advice and deal with all patient enquiries.

Duties and responsibilities

  • To deal with telephone calls and general enquiries.
  • To provide accurate, prompt and efficient administrative support to the Service Delivery Team.
  • To work flexibly giving assistance to other employees and to provide cover in the absence of other administrative employees within the Service Delivery Department as required.
  • To ensure confidentiality of patient records.
  • To take responsibility for all incoming Service Delivery post, acting on and distributing as appropriate.
  • Be proficient in the use of Microsoft office, using applications such as Word, Outlook, Excel and PowerPoint daily.
  • Jointly responsible for the administration of the E-Referral Service.
  • Jointly responsible for the maintenance and updating of Consultant clinic/theatre schedules, ensuring that this is always accurate.
  • Undertake specific pieces of work, for example produce information as required by the team.
  • Diary management as required for the Consultants to include appointments/meetings etc.
  • Maintain audit information as required by the team.
  • Prioritise daily workload.
  • Participate in the induction of new team members and trainees as far as the administration systems within the team are concerned.
  • To undertake other appropriate duties as directed, being adaptable to service needs/changes.
  • To perform any other administrative duties to support the business of OHG as identified by the Head of Service Delivery.

Key skills and behaviours

  • Excellent telephone manner
  • Prioritising work to meet deadlines
  • Proficient in the use of IT e.g. MS Word, Excel, Outlook and PowerPoint
  • Well organised
  • Confidentiality
  • Effective communication skills
  • Positive attitude
  • A friendly, warm, empathetic/reassuring manner

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