Clinical Governance Service Co-ordinator

About

This diverse role will support the clinical function of the business which aims to drive improvements in patient safety, patient experience and clinical effectiveness. The clinical service department underpins One Health Group’s (OHG) clinical governance structure which enables us to deliver high-quality, safe and effective healthcare to our patients.

This role is crucial in providing a robust framework to support OHG’s compliance with CQC and our ICB contracts. Key responsibilities of the role include providing assurance against set KPI’s, building relationships with external stakeholders, coordination and attendance of key governance meetings, management of OHG’s complaints process and overseeing the distribution of stock at OHG outreach clinics, to ensure these operate safely and efficiently.

Duties and responsibilities

Management of OHG Claims – liaising with solicitors, insurers and third parties to provide the relevant information. Updating the claims tracker and keeping the Medical Director appraised of developments and new claims.

Management of Formal Complaints – to log and investigate all OHG formal complaints as stipulated within OHG’s complaints policy. Collect statements, discuss concerns with the complainant to understand their issues and desired outcome and prepare a formal written response for sign-off by the Operations and Clinical Governance Manager. Support with implementing any subsequent improvement initiatives.

Coordinate incident investigations – to ensure all OHG clinical incidents are logged and assist with clinical investigations; support with writing incident reports, notifications to external agencies, coordinating responses and implementing action plans and lessons learned, where necessary.

To be familiar with OHG’s Incident Reporting System, Radar – to be proficient in using Radar to log, report and review all data as required.

Oversee management of the Clinical Risk Register – to ensure this stays updated with relevant mitigation plans and that concerns are flagged up to Medical Director.

Supporting with the implementation of Clinical Policies – coordinate policy updates and circulate new policies amongst clinical staff, highlighting any non-policy compliance to the Operations and Clinical Governance Manager.

Undertake quarterly clinical reporting – to pull data on a quarterly basis to complete relevant quality dashboards for ICB’s, contracts and external governance meetings. To collect infection reports for partnering hospitals and complete internal management dashboards.

Attendance at and coordination of Joint Quality and Contract Meetings – to collate information to discuss at external governance meetings and to produce and circulate minutes.

Stock control and Medicine Management for all OHG outreach clinics – to carry out stock checks and audit of expiry dates of all equipment and medicine used at OHG outreach clinics, and update inventories accordingly. Order necessary stock, sign-off stock invoices and track costs, ensure medication is stored and transported as per OHG’s Medicine Management Policy and distribute stock across relevant sites. To also carry out annual audits across all sites and highlight any concerns to the Operations and Clinical Governance Manager.

Operational data analysis and reporting – to undertake any reporting required by the Operations and Clinical Governance Manager to support with the operational running of the business and feedback on trends.

To provide cross-cover across the wider department to ensure deadlines are met.

To carry out any ad hoc duties as required by Operations and Clinical Governance Manager and wider OHG Management Team.

Key skills and behaviours

• To respect and adhere to the organisations culture and values.
• Able to build good working relationships at all levels across the organisation, as well as external stakeholders.
• Strong team player with a focus on achieving the department’s goals. Good communication and organisation skills.
• Confident in managing conflict or stressful situations and able to resolve conflict professionally.
• Work flexibly to meet the demands of the job.
• Promote a positive image.
• Self-motivated, pro-active and able to use own initiative.
• Highly developed oral and written communication skills, including report writing and presentation skills.
• Accurate data reporting skills.
• Ability to assemble, interpret and present information to a wider audience.
• Ability to prioritise and deliver on time against a background of changing demands.
• Ability to remain calm and juggle competing priorities.
• I.T. literate and able to use a range of software.